What exactly is Santé en Vrac?
Santé en Vrac is an organic, local and eco-responsible grocery store located in Trois-Rivières. We offer bulk food products (cereals, flours, nuts, spices, etc.), fresh fruits and vegetables, ecological household products, natural cosmetics and much more. Our mission: making healthy, eco-responsible food accessible to everyone.
Do you only sell bulk products?
Not at all! We sell everything: fresh foods, fruits and vegetables, household products, cosmetic items and more. Most are available in bulk, but our mission is also to support local and eco-responsible companies. You'll also find packaged products from brands we've carefully selected.
I've never bought in bulk before. Is it intimidating?
Not at all, and it's completely normal to feel that way the first time! Our team is here to guide you every step of the way. We explain how it works, help you find products and answer all your questions. There's no such thing as a silly question here. You'll see, after your first visit, it becomes second nature.
Can I find a gift at Santé en Vrac?
We have a lovely selection of products that make great gifts, whether for a birthday or as a hostess gift. Check out our Gift Ideas section on our website.
Where are you located?
Our store is located at 3235 boulevard des Récollets in Trois-Rivières. If you can't visit us due to distance, you can order online and have your purchases delivered to your home.
What are your store hours?
Our store hours are posted on our website and on our Facebook page. They may vary by season and holidays, so we suggest checking before you visit.
How does bulk grocery shopping work?
It's simple! You choose the amount you want, put it in a bag or container, and pay by weight. No need to buy a full package if you only need a small amount. It's practical, economical and reduces food waste.
Do I need to bring my own containers?
It's not required! We provide paper bags and reusable containers on site. But if you have your own Mason jars, reusable bags or containers, that's even better for the planet. Our team will weigh them at checkout to deduct the container weight (the tare).
How do I know which product is in which bin?
Each bin is clearly labeled with the product name, price per weight and relevant information (allergens, origin, etc.). If in doubt, ask a team member, we're always here to help.
Is bulk cheaper than packaged?
Generally, yes! You pay for the product without paying for packaging, marketing and distribution. Plus, you only buy the amount you need, which reduces food waste and financial losses. It's also a great way to try a new product without committing to a large quantity.
How do I store bulk products at home?
Most dry products (flours, cereals, nuts, spices, legumes) keep very well in airtight containers, away from light and moisture. Mason jars are perfect for this. For nuts and nut flours, the refrigerator or freezer extends their freshness. If in doubt, ask our team, that's what we're here for!
How long do bulk products last?
It depends on the product. Spices and dried herbs keep for about 6 to 12 months. Cereals, pasta and dried legumes, easily 6 months or more. Nuts and seeds, about 3 to 6 months at room temperature (longer in the fridge or freezer). Flours, about 3 to 6 months. If you buy small quantities and renew them regularly, freshness is always guaranteed.
Are bulk products hygienic?
Absolutely. Our bins are cleaned and refilled regularly following strict hygiene procedures. Product turnover is fast, which ensures freshness. We follow rigorous handling, cleaning and traceability protocols.
Can I order bulk products online?
Most bulk products are available online. To simplify your shopping and avoid excessive shipping costs, we offer specific formats that you can add to your cart.
What's the difference between organic and natural?
An organic product is certified by a recognized body (such as Ecocert or Québec Vrai). It is grown without synthetic pesticides, without GMOs and without chemical fertilizers. A "natural" product has no legally defined meaning. It may simply mean that it contains ingredients of natural origin, but without the same guarantees as organic certification.
Are all your products organic?
A large portion of our products are certified organic, but not all. We also select local, artisanal and eco-responsible products that may not hold organic certification but meet our quality criteria. Organic certification is always clearly indicated on the labels.
Why does organic sometimes cost more?
Organic farming requires more labor, longer crop rotations and more expensive production methods. The certification itself has a cost. But by buying in bulk with us, you reduce the price gap because you're not paying for packaging, marketing or intermediaries.
What does "local" mean at Santé en Vrac?
For us, local primarily means producers and processors from Quebec, with a preference for the Mauricie and Centre-du-Québec regions. We always prioritize the closest suppliers possible, both for freshness and to support our local economy.
Are all your fruits and vegetables organic?
We offer a mix of organic and conventional fruits and vegetables, always prioritizing local and quality. Certified organic products are clearly identified. We also work with local producers who use responsible practices even without official certification.
Do you have gluten-free, nut-free or other allergy-friendly products?
We carry several gluten-free, nut-free and allergy-friendly products. However, since we are a bulk grocery store that handles many allergens, we cannot guarantee the complete absence of traces. Please consult our priority allergens policy page for more details.
What's a first visit like?
We welcome you like we'd welcome a friend! Let us know it's your first visit and a team member will give you a quick tour of the store. We'll explain how bulk works, where to find the different sections and how to weigh your products. No pressure, take your time.
Do you accept credit and debit cards?
Yes, we accept debit, credit cards (Visa, Mastercard) and cash. Bonus: with our EcoPoints Prestige program, you earn 2 points per dollar when paying by debit or cash, and 1 point per dollar by credit card.
Can I have my containers weighed at checkout?
Of course! Bring your containers and we'll weigh them at checkout to deduct the weight (the tare) from your total. No need to do it before filling them.
Do you offer naturopathy consultations?
The owner, Audrey Hébert-Auger, is a naturopath. Consultations and services are offered through Académie LNI and La naturo imparfaite. Feel free to contact us for more information.
How do I find a product online?
Click on the magnifying glass at the top of the page. A search field will appear. Use keywords related to the product or its benefits. For example, you can search "lavender" as well as "migraine" to find related products. Click the magnifying glass again once your keywords are entered.
How do categories work?
The online store is divided into categories for easy navigation. By clicking on a category, you browse a specific section. You can then refine your search by choosing a subcategory.
How do I find products from a specific brand?
Enter the brand name in the search field. If you're not sure of the name, browse the categories (for example "Detergent") and scroll through the products. Below the product image, you'll find the brand name and can click on it to see all their products.
Are online prices the same as in store?
Yes, online prices match in-store prices. For bulk, the formats offered online are pre-packaged for shipping, which may result in slight price differences related to the format.
Can I order online and pick up in store?
Yes! When placing your online order, you can choose free in-store pickup. You'll receive a notification when your order is ready.
Do you deliver?
We deliver almost everywhere in Canada by postal shipping and in the Greater Trois-Rivières area with a local delivery service. Only local shipments can contain fresh or refrigerated foods.
How much does shipping cost?
It depends on your region. Local delivery (Greater Trois-Rivières): free from $150, otherwise $10. Quebec and Ontario: free from $100. Full details are on our delivery, returns and refunds policy page.
How long before I receive my order?
Your order will be prepared within 24 to 48 hours of receipt. If items are available, it will be shipped and delivered within 2 to 6 business days. If some items are unavailable, we will contact you.
Will my fresh products stay cold during shipping?
Fresh and refrigerated products are only available for local delivery (Greater Trois-Rivières). They cannot be sent by postal service. For local delivery, we recommend having a cool spot or cooler ready if no one is home at the time of delivery.
I received a damaged package. What should I do?
Write to us at info@santeenvrac.com within 24 hours of receiving it with your order number, a description and photos. We'll take care of the rest.
What is the EcoPoints Prestige Program?
It's our free loyalty program. You earn points on every in-store purchase (2 points/$ by debit/cash, 1 point/$ by credit) and redeem them for credits: 2,000 points = $10 credit. All the details are on our Programs and Benefits page.
What is the Passe-Partage?
It's a card you give to a friend or family member to introduce them to Santé en Vrac. When that person makes their first purchase with the card, you each receive a 10% discount on your next purchase. Ask for your Passe-Partage cards in store, they're unlimited!
What is La Santé en Mouvement?
It's a partner program with local gyms and fitness centres. If you're a member of a partner (like La Forge T-R or Une fille qui court), you get an automatic 5% discount on bulk food at our store. All the details are on our La Santé en Mouvement page.
Do you offer a student or senior discount?
Yes! Students (with a valid card) and FADOQ members (50 and over) receive a discount on bulk products every Monday in store. Check out our Student and FADOQ Discount page for details.
Can I return a product?
Returns are exceptional and must be pre-approved by email at info@santeenvrac.com before coming to the store. See our delivery, returns and refunds policy page for full details.
What does DIY mean?
Do It Yourself! DIY is a trend that allows you to make your own household products, cosmetics, skincare and much more. At Santé en Vrac, you'll find the base ingredients to create your DIY projects and recipes.
Where can I find DIY recipes?
The first place to check is our blog on santeenvrac.com, where we add articles regularly. Our partners' websites are also goldmines: Divine Essence, Les produits de MaYa, Rose Citron. And of course, the DIY encyclopedia: Pinterest!
Where should I start if I'm a DIY beginner?
We suggest starting with a simple product like an all-purpose cleaner (vinegar, water, a few drops of essential oil) or a body scrub (sugar + coconut oil). It's easy, quick and gives you confidence to try more elaborate recipes. Ask our team in store for advice!
Do you have the ingredients to make my own soap or toothpaste?
Yes! We carry most base ingredients for cosmetic and household DIY: baking soda, citric acid, essential oils, shea butter, clay, beeswax and much more. Our team can guide you to the right ingredients for your recipe.