Santé en Vrac operates the website santeenvrac.com. The use of this site is governed by the terms and conditions set out below.

If you do not wish to be bound by these terms and conditions, you may not use santeenvrac.com or order products through it.

Santé en Vrac reserves the right to modify these conditions at any time, without notice. The version in effect at the time of use is the one that applies.

• The price of products on the online store may differ from in-store prices
• Prices are displayed in Canadian dollars and do not include applicable taxes, unless otherwise indicated
• Santé en Vrac reserves the right to change its prices at any time, without notice
• In the event of a pricing error on the site, Santé en Vrac reserves the right to correct the error and cancel the order if necessary, with a full refund

Product images are sometimes shown for illustrative purposes. Certain models or packaging may change without us having had the time to update the photos on the site.

Please refer to the brand and product name to ensure the product matches your expectations. You can always write to us at info@santeenvrac.com to confirm product details before placing your order.

• Promotional codes apply to regular inventory products
• Most promotional codes are not counted toward the free shipping threshold
• Products on promotion do not earn points under the EcoPoints Prestige loyalty program
• Only one promotional code may be used per order, unless otherwise indicated
• Codes cannot be combined with other current promotions, unless explicitly stated

Santé en Vrac does not guarantee the availability of products offered on the site. Inventory errors may occasionally occur.

If Santé en Vrac is unable to deliver one or more products ordered due to a stock shortage, you will be notified by email with the following options:

• Keep the order and receive it when the products become available
• Partially cancel the order and receive a credit for unavailable products
• Cancel the entire order, with a 25% fee if the order has already been prepared

Santé en Vrac cannot under any circumstances be held responsible for any damages resulting from a stock shortage.

Full shipping conditions (rates, delivery times, eligible regions) are detailed in our delivery, returns and refunds policy.

• Some remote regions of Quebec are not eligible for the standard postal rate
• Santé en Vrac will contact you before shipment if additional fees apply

• Creating a customer account is required to make an online purchase
• You are responsible for the confidentiality of your login credentials
• Any activity carried out under your account is your responsibility
• Personal information collected is used solely to process your orders, manage your account and inform you of our promotions, in accordance with our privacy policy
• Your information will not be sold or shared with third parties, except as required by law

All content on santeenvrac.com, including text, graphics, images, logos and layout, is the property of Santé en Vrac or its partners and is protected by applicable intellectual property laws.

• It is prohibited to copy, reproduce, distribute, publish, translate, download, display or transmit in any way any element of the site for commercial purposes without the prior written permission of Santé en Vrac

It is permitted to display or download elements of the site solely for non-commercial and personal purposes, provided they are not modified.

The website and its elements are provided as is, without any warranty, implied or explicit.

Santé en Vrac, its related companies, directors, employees, representatives or agents cannot under any circumstances be held responsible for any damages related directly or indirectly to:

• The use of the site or the inability to access it
• Errors or omissions in the site content
• Service interruptions or technical failures
• Damages caused by viruses or other harmful elements transmitted through the site
• The use of information provided on the site for health or treatment purposes

The santeenvrac.com site may contain links to third-party websites. These links are provided for convenience. Santé en Vrac has no control over the content of these sites and disclaims all responsibility for their content, practices or privacy policies.

The santeenvrac.com site is operated from its offices located in Quebec, Canada.

The use of the site is governed by the laws applicable in the province of Quebec. Any dispute relating to these conditions shall be subject to the exclusive jurisdiction of the courts of Quebec.

Those who choose to use santeenvrac.com do so on their own initiative and are responsible for complying with all applicable local laws.